Return and Refund Policy
At Gavin Threads, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return and refund policy. Please read the following guidelines carefully.
1. Returns and Exchanges
- Return Period: Returns are accepted within 3 days from the date of delivery.
- Conditions for Return: Items must be unused, unworn, and in their original packaging.
- Defective or Damaged Items: If the item is defective or damaged upon delivery, please contact us immediately for a return or exchange.
2. Refund Process
- Refund Method: Refunds will be processed via cash at the time of delivery, since we only accept cash on delivery (COD) as a payment method.
- Refund Eligibility: Refunds are granted for defective or damaged products. We do not offer refunds for any other reasons, including buyer’s remorse.
3. Warranty
- Product Warranty: We do not provide a warranty on items unless specified at the time of purchase.
- Damaged Items: If an item arrives damaged, please report it within 3 days to be eligible for a return or exchange.
4. How to Return or Exchange
- To initiate a return or exchange, please contact our customer support team within 3 days of receiving your order.
- Our team will provide instructions for the return or exchange process.
5. Non-returnable Items
- Items that have been worn, used, or altered in any way are not eligible for return or exchange.
6. Contact Us
For returns, exchanges, or any issues with your order, please contact us at: [email protected].